What happens when ChatGPT can shop for you? Inside Visa and OpenAI’s AI commerce vision

Visa’s partnership with OpenAI could mark the beginning of a new phase in digital commerce, where AI assistants move beyond product recommendations to actively participate in transactions. As intelligent agents become more involved in purchasing decisions, businesses may need to rethink how products are marketed, discovered, and evaluated in an increasingly AI-driven marketplace.

ET Most Innovative AI Product Awards 2026: Recognising the AI innovations driving business transformation

As artificial intelligence becomes central to how organisations operate, compete, and grow, businesses are increasingly looking for solutions that deliver measurable outcomes rather than technological promises. The ET Most Innovative AI Product Awards 2026 celebrate the AI products transforming industries through innovation, scalability, and real-world business impact.

AI chatbot’s BMW buy-back offer sparks questions over accountability in automated customer interactions

A customer’s attempt to sell his BMW back to a dealership turned into a lesson in AI accountability when an artificial intelligence chatbot mistakenly negotiated a higher buy-back price than intended. After initially revoking the offer, the dealership ultimately honoured it following media scrutiny. The incident highlights growing questions around the legal and operational responsibilities…