Homegrown software company Zoho on Wednesday launched Zia Chat, a unified AI interface for businesses, and announced its entry into vertical SaaS with seven industry-specific applications spanning retail, automotive, BFSI, healthcare, education, real estate and restaurants.
Zia Chat is built natively into Zoho’s ecosystem and gives users a single conversational interface to find information, generate leads, resolve support issues and analyse data across sales, marketing, support, HR and finance functions, the company said.
“Our goal is to commoditise intelligence so customers can get work done, without incurring high costs on tokens,” Sridhar Vembu, Chief Scientist and Co-founder, Zoho, said at a briefing. Zia Chat will reduce token consumption for users, and will be available for early access in a month, initially in English.
“There is an interface crisis, and people spend too much time searching for the right context and data. We strip away the UIs (user interfaces) of different
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