“Empathy is not a soft skill; it is the hardest skill we learn,” says Microsoft CEO Satya Nadella: Here’s how cricket taught him about leadership

Satya Nadella believes empathy deserves to be treated as a leadership strength rather than a conventional soft skill. The Microsoft CEO says genuinely understanding people is difficult but crucial for innovation, employee performance and customer needs. Shaped by personal experiences and his love for cricket, Nadella’s leadership philosophy emphasises humility, teamwork, compassion and the ability to understand others.
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