‘Digital first, customer first, nation always’ is the philosophy guiding State Bank of India (SBI) as it drives business growth, Chairman of the country’s biggest lender C S Setty said.
Talking to PTI in an interview, Setty said the bank’s focus over the past two years has been on strengthening its capital base, deepening its role in the financial sector and building a more digital, customer-centric banking model.
Looking back at his tenure, Setty said several of the most visible objectives his team set had been achieved, including capital augmentation, the listing of SBI Mutual Fund and the bank’s strategic role in addressing the Yes Bank issue.
“These are the most visible outcomes of my tenure,” said Setty, who completed his two years as the bank’s chairman last month.
However, he said the more consequential changes were taking place beneath the surface and would strengthen both SBI and the wider banking industry over the longer term.
At the heart of this transformation, he said
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