A Delhi consumer commission found Air India liable for service deficiency. The airline failed to provide promised comfort to a business class passenger. A defective seat caused inconvenience and mental harassment during a long flight. The commission directed Air India to pay one lakh rupees compensation. This amount includes litigation costs and compensation for the passenger’s distress.
Read more at the source
Disclaimer: The content of this post is sourced from external sites and is for informational purposes only. All rights and credits belong to the original authors and publishers.