McDonald’s says its AI-enabled drive-thru system can now take orders in English and Spanish with 90% accuracy; it could save at least 50 labour hours a week; CFO Ian Borden notes that company has no intention to reduce staff

McDonald’s is launching an AI-enabled drive-thru system named Archy that improves order accuracy significantly. The company plans to invest $8.5 billion in modernizing its global restaurant operations over the next decade. Alongside advancements in technology, McDonald’s will focus on improving customer service and employee training. There’s an emphasis on providing value amid rising cost-of-living pressures for consumers.
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